Bank of Idaho

Overview

For a tech-forward community bank like Bank of Idaho, manual processes and disjointed operations weren’t meeting the standard of service they wanted for their SBA clients. That’s when Tony Vahsholtz, VP, SBA Department Manager at Bank of Idaho did an assessment for the top loan origination software. He made a pros and cons list to compare lending technology — and found that SPARK had the most pros.

Challenge

We’ve all been there — trying to sift through email inboxes, multiple platforms, and databases just to get the information we need to move forward. But every wild goose chase adds up, and that time equals money.

For a tech-forward community bank like Bank of Idaho, manual processes and disjointed operations weren’t meeting the standard of service they wanted for their SBA clients.

In a time when client needs were high due to the pandemic and economic uncertainty (October 2020), Bank of Idaho needed a single platform that could help them meet demand.

SPARK Solution

In just four weeks, Bank of Idaho onboarded to the platform, demonstrating SPARK’s fastest-ever implementation and setting a new standard for client onboarding. SPARK had the automation and customization capabilities needed to continue to provide an amazing community experience for our customers.

SPARK had the automation and customization capabilities needed to continue to provide an amazing community experience for our customers, and we knew that with Tony’s talents, he’d find us the best solution.

Jeff Newgard
President/CEO of Bank of Idaho

Results

Now nearly a year later, digitization has led to greater efficiency and even more leads for the bank through a lead widget embedded on their website. The increased operational consistency has even allowed Bank of Idaho to hire more SBA specialists.