An agile, consultative approach to ensure your team is successful on the SPARK platform.
The discovery phase is a collaborative effort to introduce key concepts to clients and help the SPARK customer success team understand the unique needs of the client as they prepare for a move from their current origination process to adopting SPARK.
During configuration, SPARK customers begin to see their platform take shape. With white-labeled branding, customer-specific origination stages, tailored navigation, and team roles identified, the customer success team will bring the platform to life.
With the platform fully configured the next critical step in the process is training. The SPARK team has developed an innovative hands-on approach that puts every team member in the driver’s seat and gets them comfortable in the platform quickly.
With training complete, the customer is ready to launch. The customer success and support teams work closely together with customers during this transition to ensure the momentum built during the configuration and training continues as the first real-world loans are processed through SPARK.
Dedicated Customer Success
Every SPARK client has a dedicated customer success representative who coordinates the SPARK process from initial discovery through ongoing support. A transformative platform requires sustained focus and the SPARK customer success team is always there to help.
A Proven, Efficient Process
The SPARK team has developed a unique onboarding experience that has been developed through years of experience and the successful SPARK adoption by more than 25 financial institutions across the country. Unlike many of our competitors, SPARK customers can be up and running within weeks, not months or years.
Training on the SPARK platform starts from day one. Our customer success team has developed a simple, immersive approach to training that get your entire team familiar with SPARK quickly. There’s also dedicated training on the administrative capabilities of the platform.
Outstanding Customer Support
The SPARK team strongly believes the key to a successful SPARK launch is exceptional customer support. Every member of the SPARK team has direct experience supporting customers and works tirelessly to make sure your team is setup up for success.
Frequently Asked Questions
What does “end-to-end" mean?
When we say that SPARK is an “end-to-end” cloud-based lending software, we mean SPARK takes you through the entire loan origination process using one program.
- Leads: Starting with the sales process, we integrate web leads on the platform and then turn those leads into an application.
- Intake: The business development officer gathers more information from the applicant and sends the completed application to underwriting.
- Underwriting: Once the underwriters review the information complied by the sales team, they complete a financial analysis and present the loan application to an approval committee. Should the approval committee (or board) approve the loan, it seamlessly moves into the packaging stage.
- Packaging / Closing: In packaging, packagers collect any and all additional documents needed to finalize the deal. For SBA deals, the loan application is sent directly to E-Tran through SPARK.
- Funding: Finally, the closers and finance teams set up disbursements for the borrower.
- Funded:Once all loan proceeds are disbursed, the funded loan is available for reporting purposes.
All of these steps are done on one shared platform. This is beneficial because it allows for complete transparency at each stage for lenders and applicants.
How do borrowers interact with the platform?
Built into SPARK is a “borrower portal” where applicants / borrowers upload files, complete personal financial statements, and request disbursements. Each user gets a separate login to ensure that information entered is secured and confidential. Lenders are notified when borrowers enter information and can access this information borrowers enter at any time.
Who benefits from using SPARK?
Any small business, commercial, or SBA lender that wants to help make loan origination simplified. SPARK currently has clients spanning from a $4 Billion bank to a CDFI Microlender. SPARK is also a great fit for Lender Service Providers (LSPs) as the platform was originally designed for SBA 7(a) lending and fully supports the SBA lending process.
What makes SPARK different than other loan origination software platforms?
Automation. SPARK uses built-in logic to help create a loan package automatically based on the package characteristics. If your borrower is a Limited Liability Company (LLC), SPARK knows you'll need an Article of Organization for that particular loan. This logic helps make loan origination simplified.
Growth. SPARK's visibility enables managers to view loan packages at every step of the process and see what might be slowing down the loan origination process. Managers can also view trends month over month to identify areas of inefficiency, which can then be more easily addressed.
Do I need to have dedicated IT department to support SPARK?
No! You do not need to have a dedicated IT staff person to support the SPARK platform. SPARK has a dedicated support line that is staffed Monday - Friday from 8 AM - 4 PM CST. Additionally, each client has a dedicated customer success manager who is available to address any strategy questions associated with the SPARK platform.
Can SPARK connect with other systems?
Yes! SPARK has built-in integrations with DocuSign, FICO Liquid Credit, Laser Pro, TEA, and NLS. SPARK also supports API integrations that allow SPARK to communicate with third parties.
Is SPARK secure?
Does SPARK have built-in servicing?
No. SPARK can address and solve most origination needs from inquiry to funding. For those problems we can't solve directly (such as servicing), we have options.