SPARK Support

Getting the most out of your SPARK platform

Knowledge Base Articles

SPARK offers a library of Knowledge Base articles to help users learn how to use the SPARK loan origination software platform more effectively. It may be the case that you hire a new employee and need to teach them how to use SPARK, these articles are a handy resource and provide introductory material on software platform.

These are a few examples of the topics covered in the Knowledge Base:

Loan Package
  • Creating a Loan Package
  • Editing a Loan Package
  • Managing Individual(s) Information
  • Managing Business(es) Information
  • Managing Sources and Uses
Information Requests
  • Information Request: Getting Started
  • Configuring an Information Request
  • Assigning Authorized Users for Information Requests
  • Reviewing and Sending Information Requests
  • Verifying Completed Information Requests
  • Creating and Sending Additional Document Information Requests
Underwriting
  • Creating a Credit Summary
  • Adding a Collateral Analysis
  • Adding a Guarantor Analysis
  • Utilizing the Checklist

To access the library of Knowledge Base articles, please log into your SPARK webpage and find the Knowledge Base underneath the Help page in SPARK.

How to Reach your SPARK Team

Support Hours

SPARK’s standard support ticket hours are Monday-Friday from 8 AM to 4 PM CST

For any Urgent support tickets, the hours are extended from 7 AM to 6 PM CST